Talk to us first
If something isn't right — or if something went well and you want us to know — contact A Plus Care:
- Phone 03 7065 1090 or freecall 1800 275 872
- Email info@apcvic.com.au with the subject “Feedback”
- In person at Craigieburn VIC 3064, Monday to Friday, 9am–5pm
Say what happened, when, and what you would like us to do. You can have a family member, advocate or support coordinator with you. We will acknowledge your complaint and work through it with you. If we made a mistake, we will say so and fix what we can.
If you are not satisfied
You can take a complaint about an NDIS provider to the NDIS Quality and Safeguards Commission. That is your right. You do not have to come to us first.
- NDIS Commission: ndiscommission.gov.au/contact-us
- Phone 1800 035 544 (free from landlines)
If the issue is about your NDIS plan or funding, contact the National Disability Insurance Agency through ndis.gov.au/contact.
If you or someone else is in immediate danger, call 000.